UWDOGS have brought you and your dog a scientifically researched and developed, professionally formulated brand of doggie haircare products. We promise you the cleanest, softest & most delicious smelling dog on the block, ensuring you will be completely satisfied. Because we care for dirty dogs!
To update your account information:
- Click My Account and sign into your account using your UWDOGS ID and Password
- You will be directed to your Account dash board
- Click Edit on any field you wish to change, i.e. Contact Information, Billing Address, Shipping Address, or add a new Canine Family Member
- Update details and Save Changes
To purchase on-line you are asked to register with UWDOGS. You will enjoy the convenience of your membership details being online and your purchase history saved to your account. Added benefits also include a faster shopping experience, access to prior orders, and/or the convenience of nominating recurring orders, plus you will receive from time to time special e-offers and exclusive deals via our e-letter service.
UWDOGS accepts payments by VISA, MASTERCARD, STRIPE and PAYPAL. All credit card payments shall be processed via STRIPE secure on-line payment services.
Yes! You can still make a purchase if you use a VISA or MASTERCARD Debit Card. Alternatively you may open a PayPal or STRIPE account.
Shipping and Deliveries
UWDOGS endeavours to have all orders despatched within 48 hours of receiving your order. You will receive an email when your order has been shipped.
US Customers: Please allow 5 working days for delivery in the United States. However, most orders are delivered by UPS within 3-5 working days (excluding weekends and public holidays). Delivery to customers in remote rural areas or certain zip codes may take a few days longer. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on weekdays only from Monday to Friday and generally only during business hours 8am-5pm. During your checkout process you will be asked to confirm delivery instructions.
International Customers: New Zealand and Australian orders can expect delivery via DHL/Aust Post within 5-7 business days. All other Southern Hemisphere orders within 7-10 working days. Northern Hemisphere courier services via DHL/Aust Post may expect delivery within 7-14 business days.
US Customers: All orders are sent by UPS, ensuring that your order can be traced. If no one is at home when UPS delivers, you will receive a ‘calling card’ explaining where and when to collect your parcel.
International Customers: All orders are sent by DHL/Aust Post ensuring that your order can be traced from the moment it leaves UWDOGS Despatch.
Most orders will arrive within the UWDOGS postal guidelines, however, a small percentage may take several days longer. We suggest waiting a few more days to allow for local delivery conditions. Please contact us if you have any concerns.
We offer flat rate shipping to metro Sydney and discounted rates to regional NSW. All other shipping costs are dependent on location, both within Australia and/or International.
For our Australian Customers. All product prices shown in Australian dollars include a 10% Australian Goods & Services Tax (GST). International Customers. All International orders are shown excluding GST. Any Tax implications in your location remain the responsibility of the Customer. Please see our Term & Conditions Policy for further clarification.
If you have not received your shipping confirmation within two working days please contact Woof via our Contact page. We will assist you in tracking your order.
At this time UWDOGS is unable to accept phone orders. However, if you are experiencing difficulties placing an order online please feel free to contact our Customer Service contact Woof via our Contact page.
Only one delivery address per order will be accepted, therefore if you wish to ship to multiple addresses you will need to create separate orders.
- At point of purchase you will be required to select your nominated address for delivery.
- Instructions to leave – you may request special delivery instructions at checkout. Please make a selection at this point in the purchase process. *Please note, that by doing so you take full responsibility should the order go missing after it has been delivered.
If you are not at home when the courier attempts to deliver your order and you have requested signatory delivery, they will leave a calling card. This calling card will contain the details needed for you to contact the courier service and arrange a suitable re-delivery date. If for any reason you do not contact them and/or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you immediately. At your instruction we will either arrange another delivery or a refund of the order value less any incurred delivery costs. Please note: if a second delivery is requested by you, you will be responsible for any delivery costs incurred.
Depending on where you live, your order will take between 5-14 days to reach you. This time frame depends on dispatch and the destination address. If your delivery is taking longer than 14 days please contact Woof, via our Contact page. We’ll track your delivery for you.
Unfortunately at this time we are unable to make deliveries to Post Office Boxes.
Returns, Refunds and Exchanges
If you have a copy of your Sales Invoice and have followed the product assessment procedure you will receive a refund as outlined in our policy. For more details, please refer to our Refunds & Returns Policy.
Unfortunately UWDOGS will not accept bank or credit card statements as proof of purchase however, if you are a Member of the THE CLUB you will have a registered account with us. Having access to your purchase history means you will be able to retrieve your invoice details at any time. Copies of invoices will not be provided if lost or misplaced. Please contact Woof via the Contact page if you require assistance.
If you wish to exchange a product you may contact Woof, via our Contact page, we’ll advise you on how to make your exchange as easy as possible. Please note that delivery charges will only be reimbursed if Maid in Australia T/As Underwater Dogs is at fault; and this is the reason you are seeking an exchange. In all other circumstances, including change-of-mind, delivery charges will not be reimbursed. Please note: We will not exchange a product if it has already been opened.