If you are not at home when the courier attempts to deliver your order and you have requested signatory delivery, they will leave a calling card. This calling card will contain the details needed for you to contact the courier service and arrange a suitable re-delivery date. If for any reason you do not contact them and/or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you immediately. At your instruction we will either arrange another delivery or a refund of the order value less any incurred delivery costs. Please note: if a second delivery is requested by you, you will be responsible for any delivery costs incurred.